Standard Return Policy
Return for refund within: 30 days
Return for replacement within: 45 days
Standard Return Policy Overview
You may return merchandise purchased from Sparked Innovations for a refund or a replacement, provided that the procedures and requirements are followed. All returns require a return merchandise authorization (RMA) number. An RMA number must be issued within 30 calendar days after the date of purchase. An RMA number is valid for 14 calendar days after it is issued. If you have any issues, please email us at [email protected]
A processing fee of 10 percent will apply to the value of merchandise returned for a refund. Refunds are applied to the payment method used at the time of purchase 2-3 business days after our receipt of the returned merchandise. We will only refund the value of the merchandise returned, not the shipping cost. On items with free shipping returned for a refund, the original shipping cost that we paid the shipping courier will be deducted from your refund.
If you purchased a product that you wish to exchange for an alternate item, please contact us to obtain an RMA for your merchandise first. Once we receive and inspect your merchandise, we will issue a shop credit for the amount of your order for you to use on another item. Please note that our outgoing shipping costs for your item will not be included in your shop credit; however, we will ship your new item for FREE.
Merchandise that is discovered to be defective upon receipt will be replaced. You may also return defective merchandise for a refund; however, a 10 percent processing fee will apply. The processing fee will only apply if you choose to return the merchandise for a refund. No fee will be assessed if we are permitted to resolve the issue by replacing your defective merchandise.
All packages are inspected for damage prior to leaving our warehouse. If your merchandise is damaged during shipment by the shipping courier, please contact us immediately as we must be informed within 10 calendar days from the date of receipt for all damage/shipping related claims. Damaged merchandise can be replaced with the same model only. You may also return damaged merchandise for a refund; however, a 10 percent processing fee will apply. The processing fee will only apply if you choose to return the merchandise for a refund. No fee will be assessed if we are permitted to resolve the issue by replacing your damaged merchandise. Please note: in most cases, we will need to file a damage claim with the shipping company (Fedex, UPS, USPS, etc.) before we can proceed with an exchange or refund.
Return shipping cost (the cost to send merchandise back to our store) is the sole responsibility of the customer, unless otherwise noted with your RMA.
We will send a product replacement for an authorized return following the completion of receiving and inspection at our facility. The replacement will ship within 2-3 business days following our receipt of your return. We do not send advance replacements or replacements before we receive and inspect the returned merchandise.
Please email us at [email protected] to receive an RMA number. You will be required to complete our product return form, which will also provide helpful instructions for your return.
All returned merchandise must be in original condition, and must include the original factory box (UPC bar codes and serial numbers must be intact) and factory packaging (e.g. foam, plastic, wrappings, etc.), peripherals (e.g. battery, charger, cords, straps, etc.), included warranty cards (without markings), and all instruction booklets and paperwork. The RMA number or any other inscriptions must not be written or printed on the product box or packaging. We will not process the return if any of these conditions are not followed.
To locate the nearest shipping outlet, you may contact the following carriers:
UPS: (800) 742-587 or https://www.ups.com
FedEx: (800) 463-3339 or https://www.fedex.com
USPS (Post Office): (800) 275-8777 or https://www.usps.com
Remember, returned merchandise that is lost or damaged during transit is solely the shipper’s responsibility (which is you when you return a product to us). It is important to save the tracking information and to properly insure all merchandise being returned to Sparked Innovations.
Although our return policy is quite flexible on most items, there are some exceptions, as written below:
Any product not purchased from Sparked Innovations
Any product without a valid, readable serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number
Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product
Any product from which the UPC code has been removed from its packaging
Any product that exhibits physical damage or abuse
Any product for which you have submitted a mail-in rebate
Products that are not eligible for return for any of the above reason(s) will be sent back to you at your cost and expense.